Paper Alphabet Designer Invitations Policies

Please view the below information regarding our policies including terms of use, returns and shipping. Also if you have any questions, please don’t hesitate to contact us.

DO’s:

  1. Print digital invitations from the DIY Collection for personal use (e.g a personal wedding, event, baby shower, Birthday etc).

DON’Ts:

  1. Sell the printable file from the DIY Collection to anyone else.
  2. Edit or modify the file for personal or commercial use.
  3. Copy or share the file onto a USB, CD, send via email or any other sharing method.
  4. Use products from the DIY Collection for commercial use.
  5. Sell printed invitations from the file to anyone else.

If you purchase from the DIY Collection, copyright remains with the designer; Paper Alphabet. All content included on this site, such as text, graphics, logos, images and digital downloads is the property of Paper Alphabet. Therefore purchase of digital files does not transfer copyright.

All orders are sent from Brisbane, QLD Australia.

Domestic Shipping (Within Australia)

$10.00 for regular parcel post (Australia Post estimates delivery between 5 and 6 business days)
$20.00 for express post (Australia Post estimates delivery the Next business day*)

“* Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres.” (AusPost)

International Shipping (Overseas)

$30.00 for regular post (Australia Post estimates delivery between 3 and 10 business days).

Please note: Australia Post estimated delivery times may vary during busy holiday periods and if severe weather occurs.

If you have purchased a printable file: Once approved your file will be sent to you immediately.

If you have ordered flat or letterpress printing: Your order will be sent out up to 2 weeks after approval.

When your order has been sent you will receive an email confirming delivery and a tracking number.

Digital Product Policies:

Because of the nature of digital files, refunds will not be given after DIY Printable PDFs have been sent. It is important that you are 100% happy with your purchase which is why you receive unlimited revisions.

Printed (flat and letterpress) Product Policies:

If the item arrives damaged or the text doesn’t match the approved PDF, please contact us. Because this is a possibility, there have been processes put in place to ensure that your invitations are 100% correct. In the rare circumstance that there is an error, please return the product unused within 7 days of purchase.

All items sent via AusPost are packaged with protective wrap and placed in cardboard to ensure no damage is caused. In the unlikely event that the package arrives and the contents are damaged, please contact us. A replacement will be organised and sent asap. Therefore it is suggested that you allow up to 3 weeks for delivery.

There are no refunds for change of mind.